App Issues
Experiencing crashes, bugs, or performance problems with the Tracki app?
Get HelpTracki Support
We're here to help you get the most out of Tracki. Find answers to common questions or contact our support team.
Notifications
Having trouble with notifications or alert settings?
Get HelpAccount & Privacy
Questions about your account, data privacy, or security?
Get HelpContact Our Support Team
Response Time
24-48 hours during business days
Before Contacting Us
Check our FAQ below for quick answers
When contacting support, please include:
- Your device model and OS version
- Tracki app version
- Detailed description of the issue
Frequently Asked Questions
Why am I not receiving notifications?
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First, check that notifications are enabled in both the Tracki app settings and your device settings. Also ensure you have a stable internet connection and that you've added username to your tracking list.
How do I add username to track?
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Use the search function in the app to find public username only. Once you find a username, tap the "Follow" or "Track" button to add them to your list.
Is Tracki available on Android?
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Currently, Tracki is only available on iOS devices through the App Store. We're working on an Android version and will announce its release on our website and social media.
App Information
App Name
Tracki
Seller
Hexacodes
Price
Free (with optional in-app purchases)
In-App Purchases
Tracki Premium - Weekly Subscription
Tracki Premium - Monthly Subscription
Tracki Premium - Yearly Subscription